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What to do if I’m not receiving Propdocs emails?

There are a few potential reasons why you may not have received an email for Propdocs. Follow the steps below to resolve issues you may be facing.

1. Check your spam and junk folders

Locate the email in your spam or junk folders and mark it as ‘Not Spam’ to avoid this issue in the future. We have provided a few helpful links for finding spam depending on your email provider:
Gmail
Outlook
Yahoo!

If emails from Propdocs are frequently sent to your spam or junk folders, add the following addresses to your contacts list:
– notifications@propdocs.com
– support@propdocs.com

2. Check your firewall settings

If your email is provided by your company or organization, there may be advanced spam controls preventing Propdocs emails from even reaching your spam or junk folders. To solve this, request your IT team to add the following IP address to their whitelist:
– 159.183.155.131

 

If you continue to face problems with emails please contact us at support@propdocs.com 

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